Please note: Due to new products arriving and stock takes taking place, all orders placed between 08/01/2017 and 20/01/17 will be dispatched on 24/01/17. Thank you for your patience.

GUISAPET UK TEAM

 

CONTACT US:

By Telephone number: +44 (0) 7771 764 803 ( UK Mobile Number ).

By Fax Number: +44 (0) 1702 624 583 (UK Number). 

By email at sales@guisapet.com. 

Office Opening Hours:  9AM - 5PM London Time.

 

TECHNICAL INFORMATION

Product tested in the UK. Guisapet Pet Beds have ventilation holes in the base and are made of Polyethylene.

This product is manufactured in the UK on behalf of Guisapet by Stewart Plastics under ISO9001:2008 accreditation. By the nature of the rotational moulding production process, it is unavoidably possible that some spots or specs may appear on the product surface.

Guisapet Cat and Small Dog Beds are made in UK and Medium Dog Beds and Monster Caves are made in Brasil. Covers and Cushions are also made in Brazil.

Extra info:

  • Guisapet Pet Beds are Recyclable.
  • Guisapet Pet Beds have full European Design Protection and are US Patent pending.

Guisapet Beds are designed exclusively for pets so keep away from the reach of children. Also, best to keep on the ground, or on a firm surface. It will be safer, especially for your cats.

We have 4 models available:

  • Small Dog Cave.
  • Medium Dog Cave.
  • Cat Cave.
  • Monster Cave.

Measurements for Small Dog Cave:

  • Weight: 3kg
  • House: L 53cm  W 61cm H 42cm
  • Cushion: L 53cm W 61cm H 8cm

Measurements for Medium Dog Caves:

  • Weight: 4 kg
  • House: L 58cm W 70cm H 50cm
  • Cushion: L 56cm W 68cm H 8cm

Measurements for Cat Caves:

  • Weight: 2 kg
  • House: L 44.5cm W 51cm H 35.5cm
  • Cushion: L 44.5cm W 51cm H 8cm

Measurements for Monster Cave:

  • Weight: 2,07 kg
  • House: L 40cm W 52cm H 45cm
  • Cushion: L 40cm W 52cm H 8cm

 

Item will arrive assembled and ready to use.
Easy to clean: Use a soft wet cloth with gentle soap to clean the pet house. Cushion and cover are fully-machine washable on a cold wash.

 

FAQ

Q: Is the item safe?

A: Yes, they are. Guisapet Pet Beds come with ventilation holes and they were product tested in the UK.

 

Q: Is the item durable?

A: Yes, all Guisapet beds are made of Polyethylene. They are sturdy and strong.

 

Q: Is this item easy to use?

A: Yes, it arrives ready to use, no assembling is require. Please place the bed in the floor. Guisapet Pet Beds are exclusively for Pets.

 

Q: What type of dogs are the beds for?

A: Medium Dog Beds: medium sized dogs such as Jack Russell, French Bulldogs, Yorkie, Pugs; Small Dog Beds: very small and small sized dogs such as Chihuahuas, Mini Yorkie; Cat Caves for cats up to 8 Kilos but if you have a larger cat, you might consider the Small or Medium Dog Beds.

 

Q: How can I clean the Guisapet Bed and its cushion and cover?

A: Cushion and cover are machine washable, cold water. About Guisapet, we can wipe with a dam cloth with a cleaning product that is not very strong for pets. The beds are very easy to keep clean and fresh.This is one of the reasons this product is do great.

 

Q: My pet is not going inside the bed. What should I do?

A: First, give some time to your pet to get used to new bed; do not force into it. Take away his previous bed before introducing the new Guisapet bed. Then, you can change the cushion that comes with the bed for a old blanket and put some toys inside too or a treat. You can also add one of your old t-shirts with your smell inside the cave. Some dogs can bark at the bed initially but do not worry just give him time. 

 

TERMS OF SERVICE - HOW TO BUY

 

How to Buy It is extremely easy and convenient. Just click on our online shop (shop.guisapet.com/shop). It is straightforward: First you click the model you want to buy and then you will choose the colour of the cave and the colour of the cushion.

The process of payment is easy to make, fully secure and safe. We receive payments via Stripe and we accept most of credit/debit cards. The charges on your credit/debit card statement will show as 'SHOP.GUISAPET.COM'. We don't charge credit card fees.

We will keep in touch with you throughout the entire process until you have the goods in your hands. We will keep you informed about dispatch and delivery. We can be reached by phone ( +44 (0) 7771 764 803) and email (sales@guisapet.com).

Delivery is free to the UK Mainland and items will be delivered by Parcelforce 48 Hours Service. Delivery to Europe is chargeable according to the country of origin of purchase. Parcelforce is our courier and service is Euro Priority Home, delivery takes between 2-3 days. You can check the delivery process on http://www.parcelforce.com/track-trace

Business hours are from 8am until 5pm ( Monday to Friday), 8am until 12pm ( Saturday and Sunday); our aim is to answer the emails in less than 24 hours but if it doesn't happen, we do apologise.

Our Business Information:

© Copyright Guisapet UK Ltd T/A guisapet.com / shop.guisapet.com 2013. All rights reserved.

Guisapet UK Ltd is the official distributor of Guisapet Pet Beds for the United Kingdom, All Europe, United States and Rest of the World.

Guisapet UK Ltd is a company registered in England and Wales. Registered Number 8365177.

VAT Register Number GB158533785.

Registered Office:

Guisapet UK Ltd.

Murrells Hall, Blountswood Road, Hockley, Essex. SS5 6AD.

sales@guisapet.com / guisapet.com / shop.guisapet.com 

 

PRIVACY POLICY

The process of payment is easy to make, fully secure and safe. We won't be sharing your information with third parties.

 

RETURN POLICY - REFUND TERMS FOR GOODS OF GOOD QUALITY - WITHDRAWAL RIGHT - UK AND EUROPE

 

Most returns can be avoided by properly ensuring that the cave chosen has the right size for your pet. Please check the dimensions of the caves and compare to the height of your pet when sitting down and the length of your pet when lying down and check if your pet likes to lie down straight or curling up. 

If you are not happy with your purchase, please let us know as soon as possible. if you would like a refund/exchange, please contact us within 14 days after receiving your bed(this will be our initial conversation); then you will have 30 days  following the date of arrival of your order to send the bed back to us. We are afraid that after 30 days following the date of arrival, no refund will be given. The beds are a kind of personal item and nobody likes to receive used items as brand new. 

We will refund the payment to your original method. Please note that shipping costs(if applicable) are not refunded.

You should return your product as new, in the original packaging, and include any documentation along with the return.

You will be responsible for paying the shipping costs when sending the product(s) back to us.

You will be required to ship any returns on a prepaid basis(you are responsible for sending the goods back to us) - to the following address :

Guisapet UK Ltd, Murrells Hall, Blountswood Road, Hockley, Essex, SS5 6AD.

You are solely responsible for any items that are lost in your return shipment. Thus, we recommend that you insure your returns and obtain a tracking number for any items that you send back to us.

To initiate the refund process, please contact us at sales@guisapet.com.

 

RÜCKHOLpolitik - Rückerstattung BEDINGUNGEN FÜR DEN WAREN GUTE QUALITÄT - WARTE RECHTS - Großbritannien und Europa

 

Die meisten Erträge können durch geeignete sichergestellt vermieden werden, dass die Höhle hat die richtige Größe für Ihr Haustier gewählt. Bitte überprüfen Sie die Abmessungen der Höhlen und auf die Höhe Ihres Tieres zu vergleichen, wenn Sie nach unten und die Länge des Tieres sitzt beim Liegen und prüfen, ob die Tiere gerade hinlegen mag oder Eisstockschießen.

Wenn Sie nicht mit Ihrem Kauf glücklich sind, lassen Sie uns bitte so bald wie möglich wissen. wenn Sie eine Rückerstattung / Austausch erfahren möchten, kontaktieren Sie uns bitte innerhalb von 14 Tagen nach Ihrem Bett empfangen (dies wird unser erstes Gespräch sein); dann werden Sie von 30 Tagen nach dem Tag der Ankunft Ihrer Bestellung das Bett an uns zurück zu senden. Wir haben Angst, dass nach 30 Tagen nach dem Tag der Anreise erfolgen, sind Rückerstattung. Die Betten sind eine Art von persönlichen Gegenständen und niemand gebrauchte Gegenstände wie brandneue erhalten will.

Wir werden die Zahlung zu Ihrem ursprünglichen Methode zurück. Bitte beachten Sie, dass Versandkosten (falls zutreffend) werden nicht erstattet.

Sie sollten Ihr Produkt als neu, in der Originalverpackung zurück und umfassen alle Unterlagen zusammen mit der Rückkehr.

Sie werden für die Zahlung der Versandkosten verantwortlich sein, wenn das Produkt (e) an uns zurück zu senden.

Sie werden benötigt, auf Prepaidbasis keine Rückkehr zu versenden (Sie können die Waren für den Versand an uns zurück verantwortlich sind) - an folgende Adresse:

Guisapet UK Ltd, Murrels Hall, Blountswood Road, Hockley, Essex, SS5 6AD.

Sie sind für alle Elemente allein verantwortlich, die in Ihrer Rücksendung verloren. Daher empfehlen wir, dass Sie Ihre Rendite gewährleisten und eine Tracking-Nummer für alle Elemente erhalten, die Sie zu uns zurückschicken.

Um die Rückerstattung Prozess einzuleiten, kontaktieren Sie uns bitte unter sales@guisapet.com.

 

POLITIQUE DE RETOUR - CONDITIONS DE REMBOURSEMENT POUR LES BIENS DE BONNE QUALITÉ - RETRAIT DROIT - ROYAUME-UNI ET EUROPE

 

Les retours peuvent être évités en bien veiller à ce que la grotte a choisi la bonne taille pour votre animal de compagnie. S'il vous plaît vérifier les dimensions des grottes et de comparer à la hauteur de votre animal lorsque vous vous asseyez et la longueur de votre animal de compagnie en position couchée et vérifier si les animaux aiment se coucher droite ou le curling.

Si vous n'êtes pas satisfait de votre achat, s'il vous plaît laissez-nous savoir le plus tôt possible. si vous souhaitez un remboursement / échange, s'il vous plaît nous contacter dans les 14 jours suivant la réception de votre lit (ce sera notre première conversation); alors vous aurez 30 jours suivant la date d'arrivée de votre commande pour le lit de nouveau à nous. Nous avons peur que, après 30 jours suivant la date d'arrivée, aucun remboursement ne sera donné. Les lits sont une sorte d'objet personnel et personne aime recevoir les articles utilisés comme neuf.

Nous vous rembourserons le paiement à votre méthode originale. S'il vous plaît noter que les frais de port (le cas échéant) ne sont pas remboursés.

Vous devez retourner votre produit comme neuf, dans l'emballage d'origine, et inclure toute la documentation ainsi que le retour.

Vous serez responsable de payer les frais de port lors de l'envoi du produit (s) de nouveau à nous.

Vous devrez expédier les retours sur une base prépayée (vous êtes responsable de l'envoi des marchandises à nous) - à l'adresse suivante:

Guisapet UK Ltd, Murrels Hall, Blountswood Road, Hockley, Essex, SS5 6AD.

Vous êtes seul responsable de tous les éléments qui sont perdus dans votre envoi de retour. Ainsi, nous vous recommandons d'assurer vos déclarations et d'obtenir un numéro de suivi pour tous les éléments que vous envoyez de nouveau à nous.

Pour lancer le processus de remboursement, s'il vous plaît nous contacter à sales@guisapet.com.

 

RETORNO - Condiciones de pago para los bienes de calidad bueno - derecho de retiro - Reino Unido y Europa

 

Las devoluciones se pueden evitar así asegurar que la cueva ha elegido el tamaño adecuado para su mascota. Por favor, compruebe las dimensiones de las cuevas y en comparación con la altura de su mascota cuando usted se sienta y la longitud de su posición acostada mascota y ver si los animales como para extenderse derecha o curling.

Si no está satisfecho con su compra, por favor háganoslo saber tan pronto como sea posible. si usted quiere un reembolso / intercambio, por favor en contacto con nosotros dentro de los 14 días siguientes a la recepción de su cama (esta será nuestra primera conversación); entonces usted tendrá 30 días a partir de la fecha de llegada de su pedido a la cama de nuevo a nosotros. Tenemos miedo de que después de 30 días de la fecha de llegada, no se dará ningún reembolso. Las camas son un tipo de objeto personal y nadie le gusta recibir artículos usados omo nueva.

Le devolveremos su pago original. Tenga en cuenta que los gastos de envío (si los hay) no son reembolsables.

Debe devolver el producto como nuevo, en su embalaje original y con todos los documentos y devolución.

Usted será responsable de pagar los gastos de envío al enviar el producto (s) de nuevo a nosotros.

Usted necesita enviar los rendimientos sobre una base de prepago (usted es responsable de enviar la mercancía a nosotros) - a la siguiente dirección:

Guisapet UK Ltd, Murrels Hall, Blountswood Road, Hockley, Essex, SS5 6AD.

Usted es el único responsable de los artículos que se pierden en su devolución. Por lo tanto, le recomendamos que asegure su rentabilidad y obtener un número de seguimiento para todos los elementos que se envían de nuevo a nosotros.

Para iniciar el proceso de reembolso, por favor contacto con nosotros en sales@guisapet.com.

 

TRADE ENQUIRIES

Guisapet UK welcomes trade enquiries. For prices and further information about becoming a Guisapet retailer, please contact us on sales@guisapet.com.

 

 

 

Do you need to get in touch? Please send an email to sales@guisapet.com .